Shipping policy

Thank you for shopping with Velazomart. This Shipping Policy explains shipping timelines, destinations, tracking, and how we handle shipping issues.

1) Shipping Origin

All orders ship from the United States.

2) Processing Times (Order Preparation)

Processing time is the time it takes us to prepare your order before it ships (excluding weekends and U.S. holidays):

• United States (Domestic): 3–5 business days

• International: 7–10business days

You will receive an order confirmation email after purchase and a shipping confirmation email once your order ships.

3) Shipping Destinations

We currently ship to:

• Worldwide

Shipping charges are calculated and shown at checkout

Note: Delivery times are estimates and may vary due to carrier delays, weather, and other factors outside our control.

5) Carriers & Tracking

We ship using major carriers such as USPS, UPS, FedEx, and other available carriers based on destination and service level.

Tracking information will be emailed to you when available. Please allow 24–48 hours for tracking to update after shipment.

6) Customs, Duties, and Taxes (International Orders)

For orders shipped outside the United States:

• Velazomart is not responsible for customs fees, duties, VAT, or import taxes.

• These charges are determined by the destination country and are the customer’s responsibility.

• Customs inspections may cause delays beyond the estimated delivery times.

7) Incorrect or Incomplete Address

Please verify your shipping address at checkout.

• If a package is returned due to an incorrect or incomplete address provided by the customer, we can reship the order (additional shipping charges may apply) or issue a refund (shipping fees are non-refundable).

• If you notice an address error after placing an order, contact us as soon as possible at Support@velazomart.com. We can’t guarantee changes once an order is processed or shipped.

8) Delivered But Not Received / Lost or Delayed Packages

• If tracking shows “delivered” but you haven’t received your order, please check with neighbors/household members and your local carrier.

• If it’s still missing, contact us at Support@velazomart.com within 7 days of the delivery scan so we can help.

Carrier delays can occur and are outside our control, but we will assist where possible.

9) Damaged Items

If your order arrives damaged, contact Support@velazomart.com within 7 days of delivery and include:

• Your order number

• Photos of the damaged item(s) and packaging

We will review and arrange a replacement or refund when appropriate.

10) Split Shipments

Some orders may ship in multiple packages. If this happens, you will receive separate tracking numbers.

11) Contact & Business Hours (United States)

For shipping questions, contact:

• Email: Support@Velazomart.com

• Customer support hours: Monday–Friday, 9:00 AM–5:00 PM (U.S. Eastern Time)